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Benefits FAQs

Click on the frequently asked question to reveal our answer.

What are the new benefits being introduced by Pay and Reward? 

You can find out more about the current and new benefits available in our 'More than just a Job' brochure or by visiting our benefits portal Perkbox.

 

In addition to enhancing current benefits, some of the new benefits being introduced include:

  • a GP helpline
  • health care cash plans and personal insurance
  • shared cost AVCs
  • an extended free eye tests to all colleagues instead of just those using display screen equipment
  • free Flu vaccines (seasonal only)

Coming soon: pay day advance and workplace nursery salary sacrifice scheme.

 

We aim to regularly review our benefits package so we can continue to offer a competitive total rewards offer. We welcome any suggestions of new benefits that are affordable or cost neutral.

How do I register with Perkbox? 

To access the wide range of benefits and discounts available through Perkbox, you’ll first need to register with the Perkbox portal. Once registered, you can download the Perkbox app to access on the go!

 

Registration links depend on your type of contract.

 

Register for Perkbox if you are on a permanent or fixed term contract

 

Register for Perkbox if you are on a casual contract

 

Register for Perkbox if you work for BCP Council schools

 

If you are unsure which type of employment contract you have please ask your manager.

 

You can only access the area of the website according to the employment contract you have. (Some benefits are not available for colleagues on a casual contract due to link with payroll and need for continuous service).

 

You can only have one Perkbox account, if you have more than one contract, please register with your primary role employee ID

 

To create your Perkbox account, add:

  • your name (as shown on Dynamics F&O or your pay slip)
  • email (you can choose personal or work email)
  • secret code - employee ID (found on Dynamics F&O or your pay slip)

If your employee ID is less than five digits you will need to add zeros at the start to make it a five-digit number i.e. 123 you will need to input 00123. 

 

If your employee ID is more than five digits and starts with a zero you will need to remove the zero. For example, if your employee ID is 012305, you input 12305.

 

Once submitted, you will receive an email from Perkbox to activate your account and set up a password. Please be aware it can take up to 15 minutes for the email to come through. If you don’t see the email in your inbox after 15 minutes, please check your junk or spam folder.

How to access your Perkbox portal?

Once you have registered and set up your account, you can access Perkbox in your web browser but we recommend downloading the Perkbox app to your smartphone so you can get the amazing offers on the go!

 

Visit Perkbox

Can’t log in into my Perkbox account? 

If you’re a new starter, please allow a few weeks for your details to be uploaded on the platform.

 

All new starters are uploaded to our benefits platform a month in arrears, and normally during the first week of the month.

 

If you’re not a new starter, please follow the registration steps above. If you’re still having issues registering with, or accessing, Perkbox , please contact the Pay and Reward team using the ask a question / report an error portal, selecting benefits from the drop-down category.

Do I need my ID badge to access the benefits? 

Some of our benefits require proof of employment, so you may be asked to provide your ID badge, a recent payslip, or your work email address. We are looking into ways to make all our discounts available where colleagues do not have a BCP Council email address.

 

Details on how to access each of our current benefits are available on Perkbox.

What health and wellbeing benefits are available? 

We have many health and wellbeing benefits including:

  • GP Helpline
  • Employee Assistance Programme (EAP)
  • NHS Health Checks
  • Discounted gym memberships
  • Wellbeing library with resources and information about healthy living
  • Eyecare voucher scheme
  • Mental Health First Aiders
  • Access to LiveWell Dorset
  • Free flu vaccines (seasonal)
  • Health care cash plans using salary deduction
  • Personal Insurance Plans using salary deduction

Who will be able to access the GP Helpline and how will it work? 

The GP helpline is available to all colleagues on permanent and fixed term contracts and your immediate household (i.e. your partner, spouse or children).

 

You will need to log in into your Perkbox account and go to the Wellbeing tab and select Online GP at the top.

 

Support will be available by a telephone helpline or video consultation.

 

There are no limits on consultation time or the number of times you can call.

 

Appointments for video consultations will offer more in-depth advice but will need to be booked by telephone. These are available 7 days a week between 8am and 10pm.

 

*Please note that we are aware of a technical issue for dependents access which is currently being resolved*

Will the GP be able to provide prescriptions and referrals to specialists?

Yes, all GPs are NHS registered doctors can issue private prescriptions for delivery using an online pharmacy direct to your workplace, nearby local pharmacy or your home.

 

Any specialist referral will be treated as a private referral, however you can discuss any recommendations for treatment with your normal GP for an NHS referral.

Who is eligible for the eyecare scheme? 

All colleagues are now eligible to use the eyecare voucher scheme for eye tests.

 

You can claim up to £25 towards eye tests every two years.

 

If you only need glasses for VDU (Visual Display Unit) use, you are also eligible for a £50 voucher towards the cost of eyewear and an additional £20 voucher if purchasing from a range above £100. This is only accessible where an optician has clinically determined you need glasses for VDU use only, and not where glasses are required in general.

Is the eyecare voucher only available from Specsavers? 

Yes. Specsavers was awarded the contract for sight tests following a procurement process as they offered the best value for money for us.

 

All contracts are reviewed during any renewal process, and any feedback can be considered for future contract renewals or awards. 

I don’t live in Bournemouth, Christchurch or Poole. What benefits are available to me? 

We’ve created a comprehensive and varied reward package, offering you the choice over which benefits suit your needs and interests, rather than a one size fits all approach.

 

We believe there is a wide variety of benefits on offer, including hundreds of discounts and savings from national retail and leisure partners via PerkBox. Naturally, our exclusive service discounts are restricted to the local area, however we are looking into whether we can share benefits with our neighbouring councils to continue expanding our benefits offer further.

 

Check out our 'More than just a job' brochure to see what benefits may be of interest to you.

What benefits are there for colleagues who travel to and from our offices or workspaces? 

The Cycle to Work and Tusker car schemes offer great savings through salary sacrifice. Additionally, there are some great discounts on local bus travel via MoreBus.

 

While it is not part of the Pay and Reward offer, the council continues to provide subsidised car parking for colleagues working in Bournemouth, Christchurch or Poole town centres.

 

We have approached the rail companies previously and not been able to secure any corporate rate or discount at this moment. We will keep trying and are working with our sustainable travel team to see if this is something we can offer in the future.

 

To access Tusker, login to your Perkbox account and click on the tab Car benefit on the left side of the page.

 

To access Cycle to work scheme, login to your Perkbox account and click on Perks tab on the left side of the page. View Company benefits and select the Cycle to work scheme tile. Under company benefits section click on the tile - Cycle Solutions

What would happen to my salary sacrifice benefits such as the Cycle to Work or Tusker car schemes if my salary reduces in the future?  

Everyone’s circumstances are different; however, salary sacrifice would not be directly affected unless your salary reduces to under £28,000. If you still have concerns, please raise these with your line manager in the first instance.  

I’ve been nominated through the Our Stars recognition scheme. Am I entitled to an extra day’s leave? 

The introduction of Our Stars scheme allows colleagues to instantly provide recognition to individuals and teams that demonstrate one or more of our values and behaviours.

 

All Our Star nominations are reviewed by a panel every three months and may be escalated for further recognition as a Shining Star or Super Star Award.

 

Shining Stars are colleagues who have been nominated for recognition by their peers and then escalated by the Our Stars panel.

 

Super Stars are colleagues who have eight or more votes from the panel.

 

Only individual Super Stars will receive an extra day’s leave as a reward, which must be used in that year. If you believe you have been nominated for a Super Star Award and have not been contacted about your extra day's leave, please raise this with your line manager in the first instance.

 

We are currently reviewing our recognition scheme.

If you can't find the answers you're looking for on this page, you can submit your questions to the Pay and Reward team by clicking the button below.